Making Your Booking
Please complete the booking form and forward it to Take Me To Wales together with your non-refundable deposit of 15% of the total holiday cost or £250 per person (whichever is the greater) made payable to Take Me To Wales Limited. On occasion some tours trips may require a higher deposit, in which case you will be advised at the time of booking. If you are booking less than eight weeks prior to departure, the full cost of the trip is payable. On receipt of your booking form and deposit we will confirm your booking in writing or my email, then approximately ten weeks before departure we shall send you further information relevant to the programme that you have booked, together with a final invoice, which will also show any surcharges due (if applicable). You must pay the invoice within 10 days of the invoice date otherwise we reserve the right to treat the booking as cancelled and apply the cancellation conditions as set out below. Your travel itinerary documents will be dispatched about 10/14 days before the trip departs.
Passport, Visas & Health, Insurance
All clients are personally responsible for ensuring that they have a valid passport, relevant visa/s and conform to the health regulations required by the HM Government. Advice on health requirements may be obtained from your GP or medical practitioner, or alternatively from the Department of Health leaflet Advice on Health for Travellers, which may be obtained from the Department of Health. You are advised to ensure you have adequate insurance and health cover to meet your requirements for the duration of your programme with Take Me To Wales.
Prices are based upon prevailing exchange rates at the time of booking and or payment as appropriate and published in the Financial Times on Monday of each week.
The price of your travel arrangements may be varied due to changes in: transportation costs, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a refund of all monies paid, except for any amendment charges and deposit. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in the ‘Alterations by Take Me To Wales Limited’ paragraph below, to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set out below.
You or any member of your party may cancel your trip at any time providing that the cancellation is made by the person who signed the booking form and this is communicated in writing. As this incurs administration costs we will retain the deposit and in addition will apply cancellation charges as shown below:
The periods before departure within which written cancellation is received and the cancellation charges, shown as a percentage of the total holiday price, which will be applied are: More than 162 days funds over and above the non-refundable deposit and additional experience fee charges will be returned if already paid; More than 90 days 50% of booking total charged; More than 60 days 75% of booking total charged; 56 days or less 100% of booking total charged.
If you are obliged to cancel, you may, with reasonable notice, transfer your booking to a third party who satisfies the conditions required taking that trip on the selected dates, but we will retain your deposit to cover the administration cost for the transfer and they must comply with our terms and conditions as set out here, particularly with regard to cancellation days and charges.
Alterations by you
We will do our best to make any alterations you may require after confirmation has been issued, subject to availability and to the payment for any increased costs relevant to the change. Any requests for alteration to an itinerary should be made in writing and signed by the signatory of the original Booking Form. If alterations are made less than 8 weeks prior to departure, an additional £50 per booking charge will be levied together with any communications costs incurred at the absolute discretion of Take Me To Wales Ltd..
Alterations by Take Me To Wales Limited.
We will do our utmost to provide the trip arrangements that have been confirmed, but we must retain the right to modify or cancel any trip, schedule, accommodation or arrangement, if unforeseen circumstances amounting to ‘force majeure’ arise. In such circumstance, we will inform you as soon as possible, and, should the change be such that it alters the nature of the trip, we shall give you the choice of an alternative trip or a partial refund of money paid less the deposit. In recognition we will absorb financial loss consequent upon cancellation due to ‘force majeure’. We shall not cancel any trip for reason of political tension or natural disaster unless specifically recommended to do so by HM Government.
The prices of tours are based on a varying minimum number of passengers travelling. If this minimum number is not reached at least 56 days prior to the scheduled commencement date we will either, cancel the tour and offer a refund in full, or we may propose a supplementary charge to enable said tour to operate, subject to the passenger’s agreement.
We do not exclude or limit any liability to our clients which may arise from proven negligence by any person employed directly by us or by our suppliers and subcontractors, servants or agents of the same whilst acting in the course or their employment (other than air and sea carriers performing any domestic internal or international carriage of whatsoever kind) in respect of death, bodily injury or illness. Such liabilities shall be subject to English law and all proceedings shall be within the exclusive domain of the English courts. We shall endeavour to afford general assistance to our clients in the event of illness, injury or death during the period of the trip. We accept responsibility for ensuring that all parts of the trip are supplied as described and that all services shall reach a reasonable standard. These obligations and responsibilities shall be limited to where international conventions in respect of air or sea carriers apply. Naturally we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disaster.
It is imperative that you take out adequate travel insurance to our reasonable satisfaction. We will require you to let us have evidence of your insurance at least 8 weeks prior to departure or at the time of booking if later. We reserve the right to terminate your booking if you fail to obtain travel insurance cover. Particular care should be taken to ensure that you have adequate cover, in particular for cancellation and emergency repatriation in the event of medical problems.
Complaints & Arbitration
We will always endeavour to resolve any complaints on the spot. However, if the matter cannot be resolved, you must write to Sheila Coleman Director, within 14 days of the end of the trip. We will endeavour to resolve the problem as promptly as possible. In the unlikely event that the problem is not amicably resolved the case may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents and provided by CEDR Solve, Europe’s leading commercial and workplace mediation service. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs.
The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by ABTA, who will forward them to CEDR Solve, within eighteen months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).
Credit Card Payments
We do have the facility to accept payment by most credit cards. Deposit payments can be made by credit or debit card free of charge. Balance payments can also be made free of charge by debit card but will attract a levy of 2% of the value of the relevant payment if made by credit card.
Baggage & Personal Effects
These remain your responsibility and risk at all times.
Where applicable, a tour leader, in conjunction with the appropriate medical advice if applicable, has the right to disqualify any client at any time during the course of the tour, if considered necessary for the medical well being or safety of the individual or in the tour leader’s opinion, the client’s actions materially are affecting the enjoyment of the tour for the remainder of the group. Any decision with regard to any reimbursement for any part of the tour not completed will be decided between the Managing Director of Take Me To Wales Ltd and the tour leader.
Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information.
We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them or by law.
Additionally where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons).
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy if you would like to see it.
You are entitled to a copy of your information held by us. If you would like to see this please ask us. [We may make a small charge for providing this to you].
We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches please unsubscribe by sending an email to firstname.lastname@example.org with UNSUBSCRIBE in the subject line.
In order to maintain a quality of service for customers and a better user experience, Take Me To Wales collects certain information about visitors to its website using cookies. A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie.
Take Me To Wales utilises third-party tracking applications such as Google Analytics and Adinsight which provide information on website traffic and behaviour patterns to help maintain a better user experience. Google Analytics measures and analyses traffic to the website including unique visitors and information on visitor sessions.
The below table indicates the cookies which are used on Take Me To Wales website. Should you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings. You can also visit www.aboutcookies.org to find out more.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
Phone calls may be recorded for training and monitoring purposes, but we inform callers of this at the time of calling.
All content found on Take Me To Wales is under copyright with Take Me To Wales and should not be used without agreement of the owner. Any infringements will be followed up as required by the Digital Millenium Copyright Act.